At ZingHub, we are dedicated to fostering authentic connections and simplifying your marketing efforts. This commitment extends to safeguarding your personal information. This Privacy Policy outlines how ZingHub, an AI-powered marketing platform operated by Oppolis Software Limited ("ZingHub," "we," "us," or "our"), collects, utilizes, shares, and protects your data when you use our website and services (collectively, the "Service").
We believe in clear and transparent data practices. Our aim is to explain precisely what data we collect and why, enabling you to make informed decisions about your information. We invite your feedback on how we can enhance our transparency. Please direct any comments or questions to our Data Protection Team at support@oppolis.com.
ZingHub may update this policy periodically. While we reserve the right to make changes, any material revisions will be clearly communicated to you upon your next visit to our site, providing an opportunity to review before continuing.
ZingHub is a UK-registered company, Oppolis Software Limited, with company number 04812211.
We collect various types of information to provide and continuously improve the ZingHub Service.
When you engage with ZingHub, particularly when signing up for an account, free trial, or contacting us, we collect personal details. This may include:
Contact Information: Your full name, email address, company name, and telephone number.
Purpose: This data is essential for setting up your account, delivering our core services, facilitating effective collaboration within the platform, managing your subscription, and providing customer support. It also enables us to communicate important service updates and information we believe is relevant and valuable to your use of ZingHub.
Content You Create and Upload: As an AI-powered marketing platform, ZingHub allows you to upload contact lists and generate various forms of marketing content, such as email drafts, social media posts, and video scripts. You may also include personal comments and other collaborative content within your campaigns.
Purpose: This content is fundamental to the functionality of the ZingHub Service, allowing you to execute your personalized outreach campaigns. We process and store this content to enable the Service to operate as intended.
As you interact with our website and Service, we automatically gather certain data to understand usage patterns and enhance user experience. This may include:
Usage Data: Information on how you interact with the Service, such as pages visited, features used, and access times.
Device Information: Type of browser, operating system, device type, device ID, and IP address, along with associated location data.
Purpose: This data helps us optimize and improve the performance and functionality of ZingHub across different devices and platforms. It also supports our internal analytics for refining marketing strategies and overall service delivery.
When you utilize ZingHub's AI email generation and multi-channel outreach capabilities, the Service processes data related to your campaigns. This may include:
Recipient Information: The email addresses of your recipients, email subject lines, and the content of emails sent through the ZingHub web application.
Campaign Engagement Data: Information provided by the Service such as confirmation of email receipt and opening, timestamps of email openings, history of recipient engagement (number, date, and time of opens), browser and operating system used by the recipient, number of links included in emails, text and URL of such links, number of clicks on links, and timestamps of clicks.
Purpose: This data is central to delivering ZingHub's core value proposition: enabling personalized outreach, optimizing sending times, tracking campaign performance, and providing you with insights to make authentic connections. We process this data to provide you with the analytical tools and automation features of the Service.
We use cookies and other anonymous identifiers to enhance your experience. These are small files placed on your device that allow us to recognize your browser or device and understand how our Service is used. More details about the types of cookies we use and how to manage them can be found in our separate [link to Cookie Policy here]Cookie Policy.
The information we collect is used to:
Deliver and Enhance Our Services: Provide you with the full functionality of ZingHub, including AI-powered content creation, optimized sending, and multi-channel outreach.
Personalize Your Experience: Tailor the Service to your individual needs and preferences.
Improve Customer Support: Respond more effectively to your inquiries, feedback, and support requests.
Communicate with You: Send you essential service updates (e.g., new versions, security patches), information about features, and, with your explicit consent, marketing communications about promotions or other valuable insights.
Analyze and Optimize: Understand how our website and services are used to improve design, functionality, and overall performance, including refining our marketing campaigns.
ZingHub operates with a strict policy: we do not sell, trade, or lease your personal data to external parties. Your data is used internally to power the Service.
We will only disclose your data to third parties under the following circumstances:
With Your Consent: If we are required by applicable UK legislation or if a future need arises that benefits your experience, we will obtain your explicit consent before sharing your data.
To Trusted Third-Party Sub-Processors: We engage carefully selected and GDPR-compliant third-party vendors and hosting partners who assist us in operating our Service (e.g., cloud hosting, CRM, payment processing, customer support). These parties are contractually bound to keep your information confidential and process it only to the extent necessary to provide their services to us.
Business Transfers: In the event of a reorganization, merger, acquisition, or sale of our assets, your information may be transferred as part of that transaction. We will notify you (e.g., via email to your account address) of any such event and inform you of your choices.
Legal Compliance and Protection: We reserve the right to access, preserve, and disclose any information we reasonably believe is necessary to comply with legal obligations (e.g., court orders, law enforcement requests), enforce our Terms of Use, or protect the rights, property, or safety of ZingHub, our employees, users, or the public.
ZingHub retains the data you submit to maximize your experience, provide service traceability, and offer relevant information. This data is held in our active databases and may be updated periodically to reflect changes or correct errors.
You have the right to request the deletion of your data at any time. Similarly, we may delete data if it becomes irrelevant to your initial consent or is no longer part of a contractual arrangement.
We carefully select third-party sub-processors who provide sufficient guarantees to implement appropriate technical and organizational measures to meet GDPR requirements. These include:
Google Cloud Platform: Our primary data sub-processor, with data processed in the US, UK, and EU. Google is committed to GDPR-compliant data processing agreements for international transfers.
HubSpot: Handles ZingHub's marketing and CRM functions, processing data in the United States. HubSpot adheres to GDPR requirements for data transfers.
Google Analytics: Used for website visitor data analytics to improve site design, functionality, and marketing campaigns.
Zendesk: Facilitates customer service support via email and chat. Personal data entered during support interactions is handled in accordance with Zendesk’s privacy policy.
Microsoft Teams: Used for internal team communications, which may incidentally reference customer data.
Chargify/Maxio and Spike: Securely process payment transactions. Both have robust privacy and security policies aligned with GDPR.
As a UK-based data processor, ZingHub ensures that any transfers of personal data outside the European Economic Area (EEA) through our sub-processors comply with GDPR. We rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) or adequacy decisions where applicable. For instance, Google Cloud Platform maintains certifications under EU-U.S. and EU-Swiss Privacy Shield Frameworks, and confirms compliance with GDPR for its model contract clauses.
Data security is paramount. We use systems and hardware from leading providers, rigorously tested for data encryption and firewall protection, and constantly monitored by our professional engineers. We implement suitable physical, electronic, and managerial procedures to safeguard and secure information collected online.
If you suspect your data has been compromised, please report it immediately to our Data Protection Team at support@oppolis.com.
Under GDPR, you have significant rights regarding your personal data. ZingHub is committed to helping you exercise these rights:
Right to Access: You can request information about the personal data we hold about you and receive a copy.
Right to Rectification: You can request corrections to inaccurate or incomplete data.
Right to Erasure ("Right to Be Forgotten"): You can request the deletion of your personal data under certain conditions.
Right to Restriction of Processing: You can ask us to limit the processing of your data under specific circumstances.
Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and have it transmitted to another controller where technically feasible.
Right to Withdraw Consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time.
Right to Lodge a Complaint: If you believe your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority. As ZingHub is a UK-registered company, the primary authority is the Information Commissioner’s Office (ICO). You can submit a complaint online to the ICO or call them directly on +44 (0) 303 123 1113. International supervisory authorities may become involved under the ICO's instruction.
ZingHub's services are not targeted at or directed towards children under the age of 13. If you believe a child has provided us with their information or anyone else's information without consent, please contact our Data Protection Team immediately at support@oppolis.com so we can take appropriate action to remove it.
Our website may contain links to third-party websites that we believe may be of interest. Please be aware that once you click on these links and leave our site, we have no control over the content or privacy practices of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.
If you have any questions or concerns about this Privacy Policy or ZingHub's data practices, please contact us at: support@oppolis.com
